Payment conversion problem

Tech Support
1

Hi, it’s support of your website that I’m looking for.
I want to purchase your 206, but a bug on your website is stymying me, I’m afraid.
I’m from Australia, and when I go to buy your product, I expect the price to be in either $US, or $AU - PayPal can handle either of those just fine.
But when you show the amount to be paid in $AU, but label it $US, it just adds on the conversion rare again, giving me a VERY inflated cost.
Here is the original price:

image
image1646×666 71.7 KB

The same appears to be occurring for other nations, as well (at least it is for the Kiwis (NZ)), and I suspect that other non-US “$” countries may be suffering from the same sort of conversion problem, as well.
I just noted the price change that has just been made to the product, but it is still inflating it for me when I use PayPal, my preferred payment method.
Your assistance would be much appreciated.
JohnG

2

and here’s the “adjusted price” (still apparently in $US, according to the text):

image
image1279×517 81.2 KB

3

Hi John,

This doesn’t actually look like a pricing bug. The base price of our helicopter is $37.95 USD. FastSpring is adding a 10% Goods and Services tax, which brings the total to $41.75 USD.

AusTax
AusTax1279×517 81.4 KB

I’ve highlighted in the picture where the tax is being added.

Thanks,
Dan

4

Only problem with that is that not being a US Citizen, I’m not liable to US Goods and Service Tax, so please don’t try to collect it for your government. :innocent:

5

Hi John,

GST is an Australian tax. We don’t charge US taxes to foreign citizens.

Thanks,
Dan

1 Like