Will not accept product key

simple as this
product key i have is in format
xxxx-xxxx-xxxx-xxxx-xxxx-xxx-xxx
tried with and without hyphens, says “product key not found”
what to do?

Hi precious and welcome aboard.

If you are using copy/paste, you might want to make sure that you are copying the whole number and have no non-visible characters in front of or after the number. Also, make sure that all of the previous contents of the field are removed before or by the paste action. Ctrl&a before doing the paste is a useful combination to remember for such situations.

If you still can’t get it to work, then please PM Dan, @flyinside_dan, and I’m sure he’ll get you up and running,

Cheers

Paul

Were you able to activate the module?

Yesm it worked fine thanks

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